Installation workmanship
CarpetDeals.ca provides a one-year warranty on the workmanship of the original installation. Contact us promptly if you believe a concern is related to installation.
Clear coverage and practical support
Flooring Warranty & Product Support
Your flooring project may include two different kinds of protection: CarpetDeals.ca installation workmanship coverage and the manufacturer warranty for your exact flooring product.
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Know what applies
Two types of flooring coverage.
The cause of an issue determines which coverage should be reviewed. Our team can help you identify the right next step.
Manufacturer warranty
Coverage for wear, stains, structure, finish, water resistance or other product performance varies by the exact flooring. The manufacturer document supplied for your product contains the applicable terms.
Your written agreement and product-specific manufacturer warranty govern your coverage. Warranty length and conditions vary by product, use, property type, maintenance and installation requirements.
Requesting a review
Help us understand the concern quickly.
Call customer care at 1-877-989-9833. We will document the issue, confirm the available order information and explain what happens next. An inspection may be needed before responsibility or a remedy can be determined.
Until the concern has been reviewed, take reasonable steps to prevent further damage and do not arrange repairs or remove the affected flooring unless the team directs you to do so.
Have these details ready
- Your name and installation address
- Invoice, order number or approximate installation date
- Flooring brand and product name, if known
- A clear description of when and where the issue appeared
- Wide and close-up photos of the affected area
- Relevant care, maintenance or incident details
Product warranty basics
Keep the documents connected to your floor.
Many residential flooring products carry lengthy manufacturer warranties, but the details are not identical. Retain your invoice, product identification and warranty information for as long as the flooring remains installed.
Carpet
Stain, soil, texture and wear coverage can have different time periods and maintenance requirements.
Luxury vinyl
Residential terms may address surface wear or product structure, with exclusions for site and subfloor conditions.
Laminate
Abrasion, staining and water-related terms depend on the collection and required installation practices.
Hardwood
Finish and structural coverage varies between solid and engineered products and may include humidity requirements.
Common warranty questions
What to expect after you contact us.
Does reporting a concern mean it is automatically covered?
No. The issue first needs to be documented and assessed against the written agreement or product warranty. The team will explain the review process and any inspection that is required.
When does the one-year workmanship warranty begin?
The one-year period runs from the installation date shown in your project records.
What can affect a manufacturer warranty?
Product warranties commonly include requirements for approved use, installation, subfloor conditions, indoor climate, cleaning and maintenance. Review the document for your exact product.
Are rental and commercial properties covered the same way?
Coverage may differ from owner-occupied residential projects. Review the manufacturer warranty and your written agreement, then contact customer care for the terms applying to your installation.
What if I no longer have my product information?
Call with your name, installation address and approximate project date. The team will check the available records and tell you what else is needed.
Need help with an installed floor?
Call customer care with your project details and photos ready. We will explain the next step after the concern is documented.
Customer experiences
Recommended in homes across Ontario.
4.8 out of 5From 1,571 verified first-party reviews
“The installers were timely, polite and very friendly! ... They did a spectacular job and left our home spotless.”
Catherine R.Verified customer review
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“I was blown away by Sergio's experience in the field. ... I will recommend them to anyone upgrading their home.”
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